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ÀÌÀº¹Ì ( Lee Eun-Mi ) - ÀüÁÖ¿¸°º´¿ø
±è´öÈñ ( Kim Duck-Hee ) - ¿ì¼®´ëÇб³ °£È£´ëÇÐ
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Abstract
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º» ¿¬±¸´Â º´¿ø°£È£»çÀÇ Á÷Àå ³» ±«·ÓÈûÀÌ °£È£¼ºñ½º Áú¿¡ ¹ÌÄ¡´Â ¿µÇâÀ» È®ÀÎÇÏ°í Á÷Àå ³» ±«·ÓÈû°ú °£È£¼ºñ½º ÁúÀÇ °ü°è¿¡¼ Àü¹®Á÷ Àھư³³äÀÇ Á¶ÀýÈ¿°ú¸¦ ±Ô¸íÇϱâ À§ÇÏ¿© ½ÃÇàÇÏ¿´´Ù. Jµµ³» ¼ÒÀçÇÑ 2°³ÀÇ »ó±ÞÁ¾ÇÕº´¿ø°ú 7°³ÀÇ Á¾ÇÕº´¿ø¿¡¼ ±Ù¹«ÇÏ°í ÀÖ´Â 280¸íÀÇ °£È£»ç¸¦ ´ë»óÀ¸·Î 2016³â 12¿ù 20ÀϺÎÅÍ 2017³â 1¿ù 20ÀÏ ±îÁö ÀÚ°¡º¸°í ¼³¹®Áö¸¦ ÀÌ¿ëÇÏ¿© ÀڷḦ ¼öÁýÇÏ¿´°í, ÀÚ·áºÐ¼®Àº SPSS/WIN 22.0 Åë°è ÇÁ·Î±×·¥À» ÀÌ¿ëÇÏ¿´´Ù. Á÷Àå ³» ±«·ÓÈûÀº Àü¹®Á÷ Àھư³³ä°ú °£È£¼ºñ½º Áú¿¡ À¯ÀÇÇÑ À½ÀÇ »ó°ü°ü°è°¡ ÀÖ¾ú´Ù. Àü¹®Á÷ Àھư³³äÀº Á÷Àå ³» ±«·ÓÈû °á°ú¿Í °£È£¼ºñ½º Áú °£ÀÇ °ü°è¿¡ À־¸ À¯ÀÏÇÑ Á¶ÀýÈ¿°ú¸¦ º¸ÀÌ´Â °ÍÀ¸·Î ³ªÅ¸³µ´Ù(¥â=-.123, p=.023). ÀÌ ¿¬±¸ÀÇ °á°ú¸¦ ÅëÇØ Á÷Àå ³» ±«·ÓÈûÀÌ °£È£¼ºñ½º Áú¿¡ ¹ÌÄ¡´Â ºÎÁ¤Àû ¿µÇâÀ» ÃÖ¼ÒÈÇϱâ À§Çؼ Àü¹®Á÷ Àھư³³äÀ» Çâ»ó½Ãų ¼ö ÀÖ´Â ±³À° ÇÁ·Î±×·¥À» °³¹ßÇÏ°í, Á¶Á÷ Â÷¿ø¿¡¼ÀÇ Á÷Àå ³» ±«·ÓÈûÀ» ¿¹¹æÇÒ ¼ö Àִ ü°èÀûÀÎ ¹®Á¦ÇØ°á¹æ¹ýÀ» Á¦µµÀûÀ¸·Î ±¸ÃàÇØ¾ß ÇÒ °ÍÀÌ´Ù.
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Purpose: To identify the effects of workplace bullying of hospital nurses on the quality of nursing service and toinvestigate the moderating effects of professional self-concept in the relationship between workplace bullying andquality of nursing service.
Methods: The participants in this study were 280 nurses working in hospitals located in JProvince. Data were collected from December 20, 2016, to January 20, 2017. A self-administered structured questionnairewas used. Data were analyzed using the SPSS/WIN 22.0 statistical program.
Results: Workplace bullying hadsignificant negative correlations with professional self-concept and nursing service quality. There was a significantpositive correlation between professional self-concept and nursing service quality. Professional self-concept was theonly variable to show a moderating effect in the relationship between the outcome of workplace bullying and qualityof nursing service (¥â=-.12, p=.023).
Conclusion: The findings from this study suggest building a systematic strategyto prevent workplace bullying at the organizational-level, where it threatens quality of nursing service and developingprograms to promote professional self-concept, which can control the negative effect of workplace bullying.
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KeyWords
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º´¿ø°£È£»ç, Á÷Àå ³» ±«·ÓÈû, Àü¹®Á÷ Àھư³³ä, °£È£¼ºñ½º Áú
Nurse, bullying, Self-concept, Nursing service
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¿ø¹® ¹× ¸µÅ©¾Æ¿ô Á¤º¸
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µîÀçÀú³Î Á¤º¸
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